Complaints

Filing a Complaint

Need to return a damaged or defective product? No worries!
You can also inquire about spare parts here.

Please note! Always contact the store where you purchased the product first. They may be able to resolve your issue directly. For more information on our complaints policy, see HERE.

Please note that our customer service response times may be longer during the Christmas and New Year period.

Year of purchase *

What part of the bag *

Receipt *

Article number *

First name *

Last name *

Address *

Phonenumber *

E-mail *

Message *

Picture of the bag

Recaptcha *

We prioritize inquiries with complete information.

To ensure we can contact you and address your concern promptly, please ensure you fill in your email address in the required fields.

Please note!

- Contact the store where you purchased the product first. They may be able to resolve your issue directly.

- Locate the article number: You can find it inside the lining of your bag, or on your order confirmation.

- If the article number is unavailable or outdated: Please attach images of the product and provide a detailed description of your inquiry.

For more information on our complaints policy, read HERE.