We prioritize inquiries with complete information.

To ensure we can contact you and address your concern promptly, please ensure you fill in your email address in the required fields.

Please note!

- Contact the store where you purchased the product first. They may be able to resolve your issue directly.

- Locate the article number: You can find it inside the lining of your bag, or on your order confirmation.

- If the article number is unavailable or outdated: Please attach images of the product and provide a detailed description of your inquiry.

For more information on our complaints policy, read HERE.